Care Evolution

When you use CareEvolution®, you trust us with your information. This privacy policy describes how CareEvolution may collect, use, and share information about you that we obtain through this website. We do not control and are not responsible for the privacy practices of, or the data available on, the websites of third parties, and we urge you to evaluate the soundness of these practices for yourself. This policy does not apply to our mobile and web-based applications for consumers, providers, payers, and researchers.

What Information Do We Collect?

The following types of information may be collected:

• We may collect information you provide us if you sign up for or request certain services from us. We may ask for personal information, such as your name and contact information such as email address, telephone number, and address.
• We may collect your IP address and other data about the equipment used to visit the Website, the patterns of searching and browsing that preceded access to the Website, and the patterns of searching and browsing on the Website.

How Do We Use Your Information?

We use information collected through tracking technologies, such as cookies and web beacons, to improve the functionality of this site and our products. Any of the information we collect from you may be used in one or more of the following ways:

• To personalize your experience: your information helps us to better respond to your individual needs.
• To improve our website: we continually strive to improve our website offerings based on the information and feedback we receive from you.
• To improve customer service: your information helps us to more effectively respond to your customer service requests and support needs.
• To send periodic emails: the email address you provide may be used to send you information, respond to inquiries, and/or other requests or questions.

How May We Share Information With Outside Parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Information for EU, UK, or Swiss Individuals

CareEvolution complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF), the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.  We have certified to the U.S. Department of Commerce that we adhere to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union in reliance on the EU-U.S. DPF and from the United Kingdom (and Gibraltar) in reliance on the UK Extension to the EU-U.S. DPF.  We have also certified to the U.S. Department of Commerce that we adhere to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF.  If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern.  To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit Data Privacy Framework.

With respect to personal data received or transferred pursuant to the Data Privacy Frameworks, CareEvolution is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission.

Pursuant to the DPF Program, EU, UK, and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under the DPF, should direct their query to [email protected].  If requested to remove data, we will respond within a reasonable timeframe.

We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorized. To request to limit the use and disclosure of your personal information, please submit a written request to [email protected]

In certain situations, we may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

CareEvolution’s accountability for personal data that it receives in the United States under the DPF and subsequently transfers to a third party is described in the DPF Principles. In particular, CareEvolution remains responsible and liable under the DPF Principles if third-party agents that it engages to process personal data on its behalf do so in a manner inconsistent with the DPF Principles, unless CareEvolution proves that it is not responsible for the event giving rise to the damage.

In compliance with the EU-US Data Privacy Framework Principles, we are committed to resolving complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the DPF Principles. European Union, Swiss and United Kingdom individuals with DPF inquiries or complaints should first contact CareEvolution at [email protected]

We are further committed to refer unresolved privacy complaints under the DPF Principles to an independent dispute resolution mechanism, Data Privacy Framework Services, operated by BBB National Programs. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit https://bbbprograms.org/programs/all-programs/dpf-consumers for more information and to file a complaint. This service is provided free of charge to you.

If your DPF complaint cannot be resolved through the above channels, under certain conditions, you may invoke binding arbitration for some residual claims not resolved by other redress mechanisms. See https://www.dataprivacyframework.gov/s/article/G-Arbitration-Procedures-dpf?tabset-35584=2

Updates To This Privacy Policy

We reserve the right to make periodic updates and revisions to the Policy. Any changes will be posted on this page. Please check this page to review whether any changes have been made to the Policy.

What Else Do You Need To Know?

This website is not intended for minors under the age of eighteen, and CareEvolution does not wish to obtain any information from or about them through this website. If you are under eighteen years old, do not use this Website. Our website may include social media features, such as “sharing” functions on Facebook and Twitter. Your interactions with these features are governed by the privacy policies of the companies providing these features, and we do not control and are not responsible for the privacy practices of, or the data available on, the websites of third parties.

Contact Us

If you have any questions about this Policy, please contact us.