Frequently Asked Questions
General Questions
- Is my health data secure?
- What operating system or browser should I use for myFHR?
- How do I get help with myFHR?
Importing Health Data from Providers and Health Plans
- How do I add a provider?
- What if my provider or health plan isn’t listed?
- My health plan is with Anthem; why don’t I see Anthem on the list of providers?
- Why am I not seeing my latest health data?
- My health data in myFHR is not accurate; how do I correct this?
Sharing Data with Family and Friends
- How do I share my data with a family member or friend?
- How do I get access to a family member or friend’s data?
- I have an Anthem.com account, my spouse does not. How can I view my spouse’s health data?
- How do I add my minor children to myFHR?
- How do I revoke access to my data?
Using the “Me” and Timeline” Tabs
- How do the “Me” and “Timeline” tabs differ?
- Can I add or remove my own health data?
Managing Your Account
- I forgot my password; what should I do?
- I’ve been locked out of myFHR due to too many failed log in attempts; what should I do?
- How do I update my profile information?
- How do I change my email address?